Customer Support Representative

San Francisco, CA or Remote
Part Time

About Zinc

Zinc is the secret backbone of e-commerce. Our team has built listing creation, inventory management, repricing, and fulfillment software currently used by tens of thousands of the top Amazon and eBay sellers. We power the entire product catalog for dozens of US and international e-commerce sites. Our founders and lead engineers hail from MIT and have worked at top-tier Silicon Valley companies including Palantir, Stripe, Dropbox, Nest, and Optimizely.

Thousands of small businesses owners around the world make a living using Zinc's software. As the backbone of these online stores, Zinc's software powers hundreds of millions of dollars in annual sales. We offer an unconventional work environment focused on results, not hours. Zinc is backed by Y Combinator and some of the best angel investors in Silicon Valley, but we are also profitable and independent.


About the Role

We are looking for a customer support rep for the product constituting the majority of our revenue, PriceYak. You’ll interact directly with customers to answer questions, find solutions and deliver world-class customer support.

With this role, you'll be able to pick your hours and work remotely. Responsibilities include:

  • Interacting with customers over email to troubleshoot issues
  • Communicating with product and engineering about recurring customer challenges
  • Collaborating with the team to solve customer problems
  • Requirements:

  • Excellent written communication skills in English
  • Strong problem solving skills
  • Self starting, autonomous, and hands-on.
  • Awesome if you:

  • Have previous experience with customer support (online or in person)
  • Are able to navigate complex software and help us debug
  • Can work a few hours a day, especially on weekends
  • To apply, please complete the questionnaire here. We look forward to having you on board!

    Our Products: Zinc.io - The Zinc company. ZincAPI.com - Our enterprise APIs, used mainly by large enterprises and international importers. PriceYak.com - Full service automation for dropship arbitrage. Enables thousands of small independent entrepreneurs to work for themselves around the world. JoeLister.com - The easiest way for Amazon sellers to cross-list their inventory onto eBay. Thousands of brands trust JoeLister to take the hassle out of adding the eBay channel.